Store policy
Returns and refunds.
Our return policy for online and mail orders. Read it before you buy — under New York law you are entitled to see it first, and we would rather you know where you stand than find out afterwards.
The window
You have ten days from delivery to return an item for exchange or refund. We measure it from the day the parcel reaches you, not the day we invoiced it, so time spent on a truck is not time off your window.
No credit is issued on anything returned more than thirty days after purchase, whatever the reason.
Call first
Every return needs an authorization number. Call the shop on 718.275.9343 and we will give you one.
Parcels that arrive without a number take much longer to deal with, because we have no way of telling whose they are or what they are for.
What condition it has to be in
Original factory condition, with all packaging, accessories, cables and manuals it came with.
All returns are subject to a 15% restocking fee. Where the goods or the packaging are not complete and in mint condition, we reserve the right to increase that to 20%.
What we cannot take back
- Anything ordered in specially for you.
- Cable cut to length.
- Software and licence keys once the key has been issued.
- Equipment that has been installed, drilled or wired in.
- Hard drives once the seal is broken.
Who pays the postage
Shipping charges are not refundable. If we send a replacement within the return period, we ship it back to you at no cost.
How the money comes back
Refunds go to the card or PayPal account the order was paid with, once the return has reached us and been checked. We cannot refund to a different card, and we do not give cash refunds on orders paid online.
Cancelling before it ships
Before checkout you can remove anything from your cart. After that, call the shop — if it has not gone out yet we can usually stop it.
We may cancel an order ourselves, and if we do we will tell you why.
Anything here you want explained, call the shop on 718.275.9343. A person answers.